If there is one skill that we must all continue to grow and develop it is our communication skills. Communication drives the way we interact with the world and the way the world interacts and perceives us. The toughest communication skill is LISTENING. The greatest communicators are listeners and observers. Listening is the skill often most forgotten in communication and what most people crave. Nothing makes you feel more important and special than when someone really stops and listens, giving our full attention. In this presentation Liz Crowe walks you through important steps in masterful communication with clients and colleagues.
IBLCE Content outline: VII
In the Maternal-Child Health field, providers often meet families during their most vulnerable times. Pregnancy, birth and breastfeeding can be traumatizing or trigger previous traumas that providers may not be aware of. This talk encourages lactation consultants to be cognizant of this and gives an overview of the various types of traumas and the ways that they may present, while providing tools to effectively support families to meet their breastfeeding goals.
IBLCE Content Outline: 1 L Cerp (V, VII)
Many peer counselors and lactation professionals are taught basic counseling skills without any knowledge of body language or mindfulness skills which does not contribute to deep listening or the ability to fully understand the depth of the client’s issue and need. Attendees will be able to use proper listening skills, appropriate body language, and mindfulness while employing Three Part Listening Skills to better understand and address the needs of their patients.
IBLCE Content Outline: V, VII
Autism is a normal form of cognitive diversity, but is often experienced as a significant Disability in contemporary society. To date, most research conducted on Autistic children, fails to recognise that Autistic children become Autistic adults. Her systematic review looked at Autistic experiences of infant feeding, and showed some additional challenges for Autistic parents compared to neurotypical peers. She then undertook a follow on survey of 193 Autistic people who had been pregnant, which highlighted that maternity and infant feeding support was not well suited to meet their needs, with many participants recommending training for health professionals to facilitate a better understanding of Autistic realities. This presentation will focus on the differences in Autistic communication styles, sensory processing experiences and co-occurring conditions, and how this impacts on the use of maternity services.
IBLCE Content Outline: V, VII
Skilled communication is the foundations for effectively providing lactation support to new families. Developing a communication style that encourages clients to open up will enhance the lactation professional’s practice and create an environment of mutual respect and trust. Skilled communication also allows for more effcient collaboration with other health care providers. This presentation will outline strategies for the lactation professional that highlight:
• Developing active listening skills
• Conscientious choice of words
• Removal of bias from client counselling
Participants will have an opportunity to review typical “scripts” encountered in clinical practice. These scripts will allow participants to “practice” their own communication styles.
Liz Crowe
Liz Crowe is an experienced social worker who has spent her career in paediatric intensive care specialising in crisis, trauma and end-of-life care with children and families. In the last two years her focus has shifted to the wellbeing of health care professionals and has submitted a PhD thesis investigating the risk and protective factors for the wellbeing of health care professionals. Liz is a passionate and humorous educator who regularly speaks internationally and is an active podcaster. Liz is the successful author of The little book of loss and grief you can read while you cry.
Laurel Wilson
Laurel Wilson is a TEDx and international speaker, author, perinatal expert, lactation consultant, and integrative health coach with over three decades of experience in maternal-child health. She served as the Executive Director of Lactation Programs for CAPPA for 17 years and was a member of the Board of Directors for the United States Breastfeeding Committee from 2016 to 2019. Currently, she serves on the Advisory Boards for InJoy Health and the Colorado Breastfeeding Coalition. Laurel owns MotherJourney, an organization dedicated to training perinatal professionals in integrative and holistic approaches to the perinatal period. She holds a degree in Maternal Child Health: Lactation Consulting and is an IBCLC. An accomplished author, Laurel co-wrote The Attachment Pregnancy and The Greatest Pregnancy Ever and was the original editor of the CAPPA Lactation Educator Manual. She also contributed to Round the Circle: Doulas Talk About Themselves. Laurel has a passion for blending the latest scientific discoveries with the mind-body-spirit wisdom of traditional practices.
Tameka Jackson-Dyer
Tameka Jackson-Dyer is an IBCLC and community health worker whose passion is community outreach. She has been honing her counselling and clinical skills in WIC agencies, OB/Gyn offices and Baby Friendly hospitals throughout the metro Detroit area for almost 20 years. Her work with of Coffective and the EMU Center for Health Disparities, Innovations & Studies allows her to provide a voice for the populations who are historically underrepresented in conversations about breastfeeding support. She owns a private practice, Crazymilklady Lactation Support Services, LLC, serves as Chair of the Metro Detroit/ Wayne County Breastfeeding Coalition, is a co-founder of the Southeast Michigan IBCLC’s of Color (SEMI) and volunteers as a Sisterfriend mentor with the Detroit Birthing Project.
Aimee Grant
Aimee Grant is an Autistic and Disabled researcher at Swansea University’s Centre for Lactation, Infant Feeding and Translational Research. She is the principal investigator for a Wellcome Trust funded eight-year project Autism from menstruation to menopause, which is Autistic-led and co-governed by an Autistic Research Community Council. The project involves longitudinal qualitative participatory research with Autistic people focused on reproductive health and wellbeing. Aimee is the author of two qualitative research methods texts: Doing Your Research Project with Documents and Doing Excellent Social Research With Documents.
Kristina Chamberlain
Kristina Chamberlain is the clinical program director and lead faculty for the lactation program at University of California San Diego, Division of Extension. She is a graduate of the University of Washington and has been working with breastfeeding families for over 20 years. As a certified nurse-midwife and IBCLC, she found postpartum and breastfeeding support to be lacking, so she focused her work on providing the best care to her patients during this vulnerable time. Her clinical experience includes working inpatient and outpatient in hospitals, breastfeeding medicine, and private practice. She also loves teaching future IBCLCs and has taught in person and online courses at the graduate level, as well as presented at various professional conferences. She believes we need more lactation consultants because every breastfeeding family deserves one! In her spare time, she is learning to play the djembe drum.
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